Variational optimization for call center staffing

Robert C. Hampshire; William A. Massey

doi:10.1109/rtcdc.2005.201631

Variational optimization for call center staffing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English (US)
Title of host publication	TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference
Publisher	IEEE Computer Society
Pages	4-6
Number of pages	3
ISBN (Print)	1595932577, 9781595932570
DOIs	https://doi.org/10.1109/rtcdc.2005.201631
State	Published - Jan 1 2005
Event	TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference - Albuquerque, NM, United States Duration: Oct 19 2005 → Oct 22 2005

Publication series

Name	TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference

Other

Other	TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference
Country/Territory	United States
City	Albuquerque, NM
Period	10/19/05 → 10/22/05

All Science Journal Classification (ASJC) codes

Artificial Intelligence
Computational Theory and Mathematics

Keywords

Asymptotic methods
Call centers
Limit theorems
Variational calculus

Access to Document

10.1109/rtcdc.2005.201631

Cite this

@inproceedings{dbf32c6bd2ff4cc7bb4e8ad282097a2f,

title = "Variational optimization for call center staffing",

keywords = "Asymptotic methods, Call centers, Limit theorems, Variational calculus",

author = "Hampshire, {Robert C.} and Massey, {William A.}",

year = "2005",

month = jan,

day = "1",

doi = "10.1109/rtcdc.2005.201631",

language = "English (US)",

isbn = "1595932577",

series = "TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference",

publisher = "IEEE Computer Society",

pages = "4--6",

booktitle = "TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference",

address = "United States",

note = "TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference ; Conference date: 19-10-2005 Through 22-10-2005",

}

Hampshire, RC & Massey, WA 2005, Variational optimization for call center staffing. in TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference., 1570863, TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference, IEEE Computer Society, pp. 4-6, TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference, Albuquerque, NM, United States, 10/19/05. https://doi.org/10.1109/rtcdc.2005.201631

Variational optimization for call center staffing. / Hampshire, Robert C.; Massey, William A.
TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference. IEEE Computer Society, 2005. p. 4-6 1570863 (TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Variational optimization for call center staffing

AU - Hampshire, Robert C.

AU - Massey, William A.

PY - 2005/1/1

Y1 - 2005/1/1

KW - Asymptotic methods

KW - Call centers

KW - Limit theorems

KW - Variational calculus

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U2 - 10.1109/rtcdc.2005.201631

DO - 10.1109/rtcdc.2005.201631

M3 - Conference contribution

AN - SCOPUS:46249085159

SN - 1595932577

SN - 9781595932570

T3 - TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference

SP - 4

EP - 6

BT - TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference

PB - IEEE Computer Society

T2 - TAPIA'05 - 2005 Richard Tapia Celebration of Diversity in Computing Conference

Y2 - 19 October 2005 through 22 October 2005

ER -

Variational optimization for call center staffing

Publication series

Other

All Science Journal Classification (ASJC) codes

Keywords

Access to Document

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