Users' conceptions of risks and harms on the Web: A comparative study

Batya Friedman, Helen Nissenbaum, David Hurley, Daniel C. Howe, Edward William Felten

Research output: Contribution to conferencePaper

20 Scopus citations

Abstract

In this study, we analyzed Web users concerns about potential risks and harms from Web use to themselves and to society at large. In addition, we assessed how strongly users felt something should be done to address their concerns. Seventy-two individuals, 24 each from a rural community in Maine, a suburban professional community in New Jersey, and a high-technology community in California, participated in an extensive (2-hour) semi-structured interview about Web security. Results show that Web users were primarily concerned about risks to Information, and secondarily about risks to People and Technology. Different sets of concerns were identified among the rural, suburban, and high-technology communities. Our discussion focuses on implications for interface design and information policy.

Original languageEnglish (US)
Pages614-615
Number of pages2
StatePublished - Dec 1 2002
EventConference on Human Factors in Computing Systems - Minneapolis, MN, United States
Duration: Apr 20 2002Apr 25 2002

Other

OtherConference on Human Factors in Computing Systems
CountryUnited States
CityMinneapolis, MN
Period4/20/024/25/02

All Science Journal Classification (ASJC) codes

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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    Friedman, B., Nissenbaum, H., Hurley, D., Howe, D. C., & Felten, E. W. (2002). Users' conceptions of risks and harms on the Web: A comparative study. 614-615. Paper presented at Conference on Human Factors in Computing Systems, Minneapolis, MN, United States.