TY - GEN
T1 - Understanding Human Intervention in the Platform Economy
T2 - 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
AU - Dalal, Samantha
AU - Chiem, Ngan
AU - Karbassi, Nikoo
AU - Liu, Yuhan
AU - Monroy-Hernández, Andrés
N1 - Publisher Copyright:
© 2023 Owner/Author.
PY - 2023/4/19
Y1 - 2023/4/19
N2 - This paper examines the sociotechnical infrastructure of an "indie"food delivery platform. The platform, Nosh, provides an alternative to mainstream services, such as Doordash and Uber Eats, in several communities in the Western United States. We interviewed 28 stakeholders including restauranteurs, couriers, consumers, and platform administrators. Drawing on infrastructure literature, we learned that the platform is a patchwork of disparate technical systems held together by human intervention. Participants join this platform because they receive greater agency, financial security, and local support. We identify human intervention's key role in making food delivery platform users feel respected. This study provides insights into the affordances, limitations, and possibilities of food delivery platforms designed to prioritize local contexts over transnational scales.
AB - This paper examines the sociotechnical infrastructure of an "indie"food delivery platform. The platform, Nosh, provides an alternative to mainstream services, such as Doordash and Uber Eats, in several communities in the Western United States. We interviewed 28 stakeholders including restauranteurs, couriers, consumers, and platform administrators. Drawing on infrastructure literature, we learned that the platform is a patchwork of disparate technical systems held together by human intervention. Participants join this platform because they receive greater agency, financial security, and local support. We identify human intervention's key role in making food delivery platform users feel respected. This study provides insights into the affordances, limitations, and possibilities of food delivery platforms designed to prioritize local contexts over transnational scales.
KW - food delivery
KW - gig economy
KW - infrastructure
KW - scalability
UR - http://www.scopus.com/inward/record.url?scp=85152144967&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85152144967&partnerID=8YFLogxK
U2 - 10.1145/3544548.3581517
DO - 10.1145/3544548.3581517
M3 - Conference contribution
AN - SCOPUS:85152144967
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 23 April 2023 through 28 April 2023
ER -