TY - GEN
T1 - UCap
T2 - 33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015
AU - Chetty, Marshini
AU - Kim, Hyojoon
AU - Sundaresan, Srikanth
AU - Burnett, Sam
AU - Feamster, Nick
AU - Edwards, W. Keith
N1 - Publisher Copyright:
© Copyright 2015 ACM.
PY - 2015/4/18
Y1 - 2015/4/18
N2 - Internet Service Providers (ISPs) have introduced "data caps", or quotas on the amount of data that a customer can download during a billing cycle. Under this model, Internet users who reach a data cap can be subject to degraded performance, extra fees, or even temporary interruption of Internet service. For this reason, users need better visibility into and control over their Internet usage to help them understand what uses up data and control how these quotas are reached. In this paper, we present the design and implementation of a tool, called uCap, to help home users manage Internet data. We conducted a field trial of uCap in 21 home networks in three countries and performed an indepth qualitative study of ten of these homes. We present the results of the evaluation and implications for the design of future Internet data management tools.
AB - Internet Service Providers (ISPs) have introduced "data caps", or quotas on the amount of data that a customer can download during a billing cycle. Under this model, Internet users who reach a data cap can be subject to degraded performance, extra fees, or even temporary interruption of Internet service. For this reason, users need better visibility into and control over their Internet usage to help them understand what uses up data and control how these quotas are reached. In this paper, we present the design and implementation of a tool, called uCap, to help home users manage Internet data. We conducted a field trial of uCap in 21 home networks in three countries and performed an indepth qualitative study of ten of these homes. We present the results of the evaluation and implications for the design of future Internet data management tools.
KW - Bandwidth caps
KW - Data caps
KW - Home networking tools
UR - http://www.scopus.com/inward/record.url?scp=84951114503&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=84951114503&partnerID=8YFLogxK
U2 - 10.1145/2702123.2702218
DO - 10.1145/2702123.2702218
M3 - Conference contribution
AN - SCOPUS:84951114503
T3 - Conference on Human Factors in Computing Systems - Proceedings
SP - 3093
EP - 3102
BT - CHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
Y2 - 18 April 2015 through 23 April 2015
ER -