Iterative design of video communication systems

C. Cool, R. S. Fish, R. E. Kraut, C. M. Lowery

Research output: Chapter in Book/Report/Conference proceedingConference contribution

34 Scopus citations


This paper reviews the design and implementation of several video telephony systems at Bellcore as a case study in iterative design. In contrast to single user computer applications, communication systems consists of both the interconnection technology and the people who are interconnected. From a user's point of view, the capabilities provided by the system, the rules for its use, and its reaction to their actions depend jointly on what its developers implemented and how other users behave. This fact has wide-ranging implications for system design, use, and evaluation. In reviewing our design experience, we identify four dilemmas for iterative design that flow from the inherently social nature of communication systems. We conclude with methodological and theoretical suggestions to supplement conventional iterative design principles as applied to communications systems.

Original languageEnglish (US)
Title of host publicationProceedings of the Conference on Computer-Supported Cooperative Work
PublisherPubl by ACM
Number of pages8
ISBN (Print)0897915429, 9780897915427
StatePublished - 1992
Externally publishedYes
EventProceedings of the Conference on Computer-Supported Cooperative Work - CSCW '92 - Toronto, Ont, Can
Duration: Oct 31 1992Nov 4 1992

Publication series

NameProceedings of the Conference on Computer-Supported Cooperative Work


ConferenceProceedings of the Conference on Computer-Supported Cooperative Work - CSCW '92
CityToronto, Ont, Can

All Science Journal Classification (ASJC) codes

  • Hardware and Architecture


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