Computer supported collective action

The article explores research and applications of social media at individual, organizational, and societal levels. Systems that support CSCA at this nascent stage are ultimately those that encourage connection, expression, and listening. Social media tools like Facebook, Twitter, or Instagram can serve these purposes. Existing networks and ties are often the ideal foundation upon which social computing systems can facilitate more effective, asynchronous communication among groups that share geographic space, interests, or concerns. Good documentation indicates areas that need further improvement or follow-on work topics that participants and leaders can discuss together as they reflect on their experiences. Assessment and documentation also help participants celebrate success and learn from failures or unforeseen difficulties, enabling more effective future action.