A time-varying call center design via lagrangian mechanics

Mathematics

• Call Centres 71%
• Lagrangian Mechanics 67%
• Service Level Agreement 47%
• Time-varying 43%
• Profit 38%
• Design 28%
• Loss System 16%
• Modes of Operation 16%
• Queuing Model 16%
• Fluid Limits 16%
• Multi-server 15%
• Fluid Model 13%
• Buffer 13%
• Network Model 13%
• Safety 12%
• Reward 12%
• Schedule 11%
• Customers 11%
• Square root 11%
• Queue 11%
• Resources 10%
• Completion 10%
• Costs 8%
• Metric 7%
• Approximation 5%
• Estimate 5%

Business & Economics

• Lagrangian Mechanics 100%
• Call Centres 50%
• Time-varying 40%
• Service Level Agreement 39%
• Profit 24%
• Queuing 18%
• Provisioning 18%
• Service System 15%
• Buffer 15%
• Staffing 15%
• Network Model 15%
• Reward 14%
• Queue 14%
• Safety 13%
• Approximation 12%
• Schedule 11%
• Resources 9%
• Costs 5%

Engineering & Materials Science

• Profitability 39%
• Mechanics 39%
• Fluids 19%
• Costs 5%